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Return and Refund Policy

At nicegoodmall.com, we are committed to providing you with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your satisfaction. Please carefully review our return and refund policy below.

1. Returns

We accept returns on most products purchased from our website within 90 days of receipt. To qualify for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in its original packaging.
  • The product must include all accessories, parts, and documentation (e.g., manuals, warranty cards).
  • You must provide proof of purchase (e.g., order number or receipt).
  • The product is not on the list of non-returnable items (see section below).

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged, or altered after delivery.
  • Items that are missing original packaging, accessories, or parts.
  • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at sale@nicegoodmall.com with the following details:
    • Order number or proof of purchase.
    • The product you wish to return and the reason for the return.
    • Photos of the product, if it is damaged or defective.
  2. Return Authorization: Once your return request is reviewed, we will issue a Return Authorization (RA) Number and provide you with instructions on how to return the product.
  3. Packaging the Item: Please ensure that the item is securely packed to avoid damage during return shipping.
  4. Return Shipping: You will need to return the item to the address provided by our customer service team. If the return is due to a product defect or our error, we will provide you with a prepaid return shipping label.

4. Return Shipping Costs

  • If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the cost of return shipping. You will be provided with a prepaid return shipping label.
  • If you are returning the product for personal reasons (e.g., change of mind or incorrect order), you will be responsible for return shipping costs.

5. Refunds

Once we have received and inspected the returned item, we will process your refund. Please allow 7-10 business days for your return to be processed. Refunds will be issued to the original payment method used for the purchase.

  • Full Refunds: If the returned product is in its original, unused condition and meets all return requirements, you will receive a full refund for the product price.
  • Partial Refunds: If the product is not in its original condition, is damaged, or is missing parts, we may issue a partial refund or no refund at all, depending on the circumstances.

Refunds for eligible returns will be processed to your original payment method. Please note that it may take up to 14 business days for the refund to be reflected in your account, depending on your payment provider.

6. Exchanges

If you would like to exchange a product for a different model, size, or color, please let us know when initiating the return. If the exchange is available, we will send you the replacement product after receiving the returned item. If the desired product is unavailable, we will issue a refund instead.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at sale@nicegoodmall.com with the following:

  • Photos of the damaged or defective item.
  • Description of the damage or defect.

We will arrange for a free return or exchange of the defective product, and we will cover the return shipping costs.

8. Warranty Information

Our products are covered by a manufacturer’s warranty, which typically lasts for 8 months from the date of purchase. If you experience any issues within the warranty period, please contact us to arrange a replacement or repair. Warranty claims are subject to the terms set out by the manufacturer.

9. Refund Processing Time

Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds will be credited back to the original payment method. Depending on your payment provider, it may take up to 14 business days for the refund to appear in your account.

10. International Returns

If you are returning an item from outside Hong Kong, please note that the cost of return shipping will be your responsibility. Additionally, any customs duties or import taxes incurred during the return process will be borne by you.

11. Contact Us

If you have any questions about our return and refund policy or need assistance with a return or refund request, please contact us:

  • Email: sale@nicegoodmall.com